The HVAC Service Protocol course prepares the student for the ever-changing HVAC industry by training that includes the technician’s perspective of business smart, people smart, and equipment smart. This type of training helps quickly advance the new service tech by teaching scientific service protocol in every class session. This protocol sets the guideline for a consistent successful service call experience for the contractor, the client, and the technician. Today’s HVAC contractor requires more of their service technicians than at any other time in the industry’s history. Today’s service technicians must be smarter than their predecessors. The typical service call involves 3 vital aspects of business in the 21st century. Successful service businesses require technician proficiency in areas of company profitability, customer relationship, and technical performance. The HVAC Service laboratory is set up with 8 individual mini training homes which encompass as many as 52 various system malfunctions, including mechanical, electrical, and airflow. The student is educated via 24 different service calls, which over a 100-hour period exposes them to about 2 years of in-field experience. The most effective, and we would say the only, way that a person learns the trades is by putting their hands-on. This course was designed around the service technician and what they must know to have a solid foundation to enter their new career.

The HVAC Service Protocol course covers:

• Heat transfer and its relation to suction pressure and head pressure.
• Airflow and its relation to suction pressure and system capacity.
• External Static Pressure and its relation to duct sizing and system airflow.
• Suction Superheat and its relation to evaporator efficiency, system charge, and system capacity.
• Liquid Sub-cooling and its relation to head pressure, TXV operation, and system efficiency.
• Diagnosing evaporator inefficiencies such as partial air stoppages and improper system CFM.
• Differentiating compressor, reversing valve, and metering device malfunctions.
• Determining condenser coil inefficiencies using condenser approach.
• Determining metering device malfunctions such as flooding and starving evaporators.
• Diagnosing electrical malfunctions by performing 4 simple steps.
• Diagnosing electrical shorts and grounds by “Isolate and Energize Methodology.”
• Diagnosing compressor motor issues by the “Ohms Methodology.”
• Proper system refrigerant recovery, evacuation, and brazing with nitrogen.
• Proper compressor change-out processes.
• Proper condenser fan motor, defrost control board, and thermostat change-out practices.
• EPA 608 training and testing.